FAQs

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Here are our FAQs.  If you have any further questions, feel free to drop us a line.

1. Do you have any Birthday Fairy printables?
Yes, we do.  You can find them here.

2. Will you personalise an online resource (or download) for me?
Sorry, no.  Our free printables are templates that you can personalise however you wish – but we don’t do it for you.  That said, if you want to buy a personalised letter from Santa, we do have a lovely Christmas shop which offers this on a different part of this site.  It’s open from October to December.

3. Can I ask you to design a specific printable resource?
We always take feedback from our site users into account, but we cannot promise to create specific resources.

4. I usually come to Rooftop Post to buy personalised Father Christmas letters.  Where is the Father Christmas letter shop?
It’s here: www.rooftoppost.co.uk/story-letters/.

5. Why don’t you sell letters on Amazon any more?
We no longer sell personalised letters from Father Christmas on Amazon because their shopping cart made it very difficult for us to collect certain information, such as your child’s name, which we need to personalise the letters.

6. Where are your terms and conditions?
The terms and conditions governing the use of our free printables are here: http://www.rooftoppost.co.uk/free/info/terms-and-conditions/.

The terms and conditions governing our online shop are here: www.rooftoppost.co.uk/story-letters/terms-and-conditions/.

If you’re just trying to find out about copyright of our free printables, it’s explained here: www.rooftoppost.co.uk/free/info/copyright.

7. Who writes and illustrates the Father Christmas story-letters?
Father Christmas of course!  But he is helped by Leone Annabella Betts.  She is a writer, illustrator and teacher and in spite of the many projects she works on each year, the Father Christmas letters continue to have a special place in her heart.

8. Where are the FAQs for the Christmas letter shop?  
They are here: www.rooftoppost.co.uk/story-letters/faq/.

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