Below you will find some of the questions we get asked the most. If you can't find your question, please
contact us to ask a new one.
- If I
order more than one letter, will they be different?
Yes. We make sure that all the letters in any one order are different
from each other.
- Do I
have to pay extra for postage within the UK?
No. Ordinary first class postage within the UK is included in the price
of your letter.
- Do I
have to pay extra for postage to the US or anywhere else outside Europe?
Yes. If you want your letter posted to the US, you are required to pay
an additional £2.50 per letter. You can choose to pay for the total
cost of your order in £s (pounds sterling - GBP) or $s (US dollars).
- Do I
have to pay extra for postage within Europe?
Yes. If you want your letter posted to anywhere in Eupope, you are required
to pay an additional £1.00 per letter. You can choose to pay for the
total cost of your order in £s (pounds sterling - GBP) or $s (US dollars).
- Can I
have more than one child's name on one letter?
Yes. We will write up to 2 children's names on the same letter for you.
When you fill in the online order form, simply type in the names of
two children for one letter. However, We cannot put more than
two children on the same letter.
- Can I
pay by cheque or postal order?
No. We are sorry but we are not able to accept cheques/postal orders
as payment, due to the length of time this type of payment takes.
- What
currencies can I pay in online?
At the moment, you can pay in GBP (£ sterling) or US Dollars ($). Worldpay's
secure payment system will let you choose which one to pay in.
- How long
will my letter(s) take to arrive?
All orders are usually despatched within 7 days of payment, unless you
have asked us to send them on a specific date. As soon as we have received
your payment, you order will join a dispatch queu. Depending on how
busy we are, your letters will be posted to you in 2 to 7 days. If you
are buying Christmas letters, it's always a good idea to order as early
as you can!
- What
shall I do if my order doesn't arrive?
Contact us as soon
as you can and we will double check the date it was despatched. Please
do remember though, that at Christmas the post can be slow. If your
letter does not arrive at all, we may offer you a replacement or a refund,
depending on the circumstances.
- What
is the difference between a Christmas Morning Letter from Santa and
a Before Christmas Letter from Santa?
Before Christmas letters are in Santa's home, Christmas House, up in
the North Pole. They tell little stories about what has been happening
to him in the run up to Christmas this year. They should be read by
children before Christmas. Christmas Morning letters are written from
Santa's sleigh and tell of the adventures he has encountered on his
way around the world on Christmas Eve. They should be read by children
on Christmas Morning.
- I want
letters for more than one child. Will they be the same?
No. We make sure that all the letters in any one order are different.
The children will not get the same letters.
- My child
had a letter from Santa last year. Will it be the same again?
No. We create new letters every year. When you order, you will be asked
to tick a box on the order form to say whether or not your child has
had a letter before so that we do not make the mistake of sending the
same one.
- Can I
see the letter before I buy it?
You can see a sample letter online, but not the actual
letter you will be sent. The reason for this is so that people don't
copy our letters. However, if you like the sample letter, we promise
that the one we send you will be in the same style and just as lovely!
- When
my letter arrives, can I open it before I give it to my child without
spoiling it?
Yes, as long as you are careful. Our envelopes are resealable, so you
should be able to open the envelope, slip the ribbon off, look at the
letter, then put it back as it was.
- What
shall I do if I miss the last posting date?
Basically, you have two choices. If you really want to take the risk,
you can still place an order, but we cannot guarantee that your letter
will arrive before Christmas. A better option might be to consider joining
the Interletter Club at www.interletter.com where you will find a printable
resources including a letter from Santa for Christmas Morning. This
letter and all the other resources in the Interletter Club Area are
created by the Rooftop Post Team. (All you have to do is print the letter
out and add your child's name yourself.)
- Do you
sell letters from the Easter Bunny?
No. We used to, but we have had to stop for the time being. If you would
like an Easter bunny letter created by our team, we strongly suggest
you consider joining the Interletter Club at www.interletter.com, where you can print one out
online.
- Do you
sell letters from the Tooth Fairy?
No. We used to, but not any more. If you would
like a Tooth Fairy letter created by our team, we strongly suggest
you consider joining the Interletter Club at www.interletter.com, where you can print one out
online.
- Can my
child write back to Santa?
Well, if your child does write a reply to Santa, we suggest you join
the Interletter Club at www.interletter.com where you will find a printable
note from Santa thanking him or her for the letter. All the notes on
the Interletter site are created by our team and Santa has written them
in the same curly wrting as you'll find on a letter you have purchased
from Rooftop Post. If you send your child's letter to us, I'm afraid
we will not be able to reply to it, though of course we will read it
and smile.
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